Shipping Policy
Australia & New Zealand
Orders Over $150 AUD
ALL Australia & New Zealand Orders Over $150 AUD Receive FREE EXPRESS SHIPPING
Orders Under $150AUD
Australia: $8.95 AUD via Australia Post Express
1 - 5 Business Days
New Zealand EXPRESS: $20.00 AUD via DHL
2 - 5 Business Days
Africa
$60 Flat Rate:
3-5 Business Days Via DHL
Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Réunion, Rwanda, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, St. Helena, Sudan, Tanzania, Togo, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe
Asia
FREE SHIPPING OVER $250AUD, $30 Shipping Under $250AUD
3-5 Business Days Via DHL
China, Hong Kong SAR, India, Indonesia, Japan, Laos, Macao SAR, Malaysia, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Timor-Leste, Uzbekistan, Vietnam
FREE SHIPPING OVER $250AUD, $40 Shipping Under $250AUD
3-5 Business Days Via DHL
United Arab Emirates
$50 Flat Rate
3-5 Business Days Via DHL
Afghanistan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, Iraq, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Maldives, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Qatar, Saudi Arabia, Tajikistan, Turkmenistan, Yemen
$60 Flat Rate
3-5 Business Days Via DHL
Armenia, Azerbaijan, Cyprus, Georgia, Lebanon
Europe
FREE SHIPPING OVER $250AUD, $30 Shipping Under $250AUD
3-5 Business Days Via DHL
Åland Islands, Andorra, Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, United Kingdom, Vatican City
$60 FLAT RATE
3-5 Business Days Via DHL
Albania, Bosnia & Herzegovina, Faroe Islands, French Southern Territories, Iceland, Kosovo, Moldova, Montenegro, North Macedonia, San Marino, South Georgia & South Sandwich Islands, Türkiye
Oceania
FREE SHIPPING OVER $250AUD, $30 Shipping Under $250AUD
3-5 Business Days Via DHL
Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, Niue, Norfolk Island, Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis & Futuna
$60 Flat Rate
3-5 Business Days Via DHL
New Caledonia
North America
FREE SHIPPING OVER $250AUD, $30 Shipping Under $250AUD
3-5 Business Days Via DHL
Canada, Greenland, Guadeloupe Mexico,
$60 Flat Rate
3-5 Business Days Via DHL
Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, British Virgin Islands, Cayman Islands, Costa Rica, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guatemala, Haiti, Honduras, Jamaica, Martinique, Montserrat, Nicaragua, Panama, Sint Maarten, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands, U.S. Outlying Islands
Shopping from The United States? Check our our US Website! SNDYS US
South America
$60 Flat Rate
3-5 Business Days Via DHL
Argentina, Bolivia, Brazil, Caribbean Netherlands, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay
Delivery Timeframes
- All orders placed before 9am AEST are shipped within 48 hours on business days. Orders placed on public holidays will be shipped the following business day.
- During sale periods, please allow up to 4 business days for dispatch due to high order volume. We strive to ship all orders within the first 3 business days.
- Please note that the provided delivery timeframes are estimates from postal companies. Delays due to weather or internal postal company issues may occur, and shipping timeframes do not include dispatch time.
Order Tracking
- Track your order via our website chat feature by clicking the speech bubble icon and entering your email address and order number for the most accurate updates.
- For further assistance or if you are unable to find your order number, contact us directly via the chat feature.
Customs Duties and Taxes for International Orders
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All international orders may be subject to customs duties and taxes, which are imposed by your local government. These charges are not included in your purchase price and are the sole responsibility of the customer.
We have no control over these fees and cannot predict their exact amount, as they vary by country. It is the customer’s responsibility to be aware of any applicable import regulations or charges before placing an order.
If you choose to refuse payment of any duties and taxes upon delivery, the parcel may either be returned to us or destroyed by your local customs authority.
- If returned: Any fees associated with the return, including return shipping, customs charges, and handling costs, will be deducted from your total refund.
- If destroyed: You will not be eligible for a refund, as the item cannot be recovered.
By placing an international order, you agree to these terms and accept full responsibility for any applicable customs duties, taxes, and potential return or disposal costs.
Cancellations and Amendments
- Once an order is placed, it begins processing immediately, and cancellations are not possible.
- To amend an order, email our customer care team. We will attempt to accommodate your request, but if the items have already been processed, amendments may not be possible, and the customer will be responsible for any charges involved.
- SNDYS is not responsible for lost or mis-delivered parcels due to address changes made directly with the post office or DHL. Address change requests must be made directly with SNDYS via our Customer Care contact service before shipping.
- SNDYS is not responsible for lost or stolen packages or packages delayed in transit. If you select the safe drop option, ensure a safe location for delivery, as SNDYS will not compensate for lost or stolen packages after delivery.
- Use Australia Post online tools to track your parcel. We encourage customers to track their parcels.
Shipping Costs
- Shipping costs are non-refundable. If, for any reason, your parcel is returned to us, the shipping cost will not be refunded
- For purchases returned to sender due to an incorrect address, failure to collect, or refusal to pay taxes and duties, the customer is fully responsible for any additional shipping costs incurred. These additional shipping costs must be paid before the order can be resent or refunded. SNDYS reserves the right to deduct these additional costs from any potential refund.
By using our shipping services, you agree to these terms and conditions.