To ensure you have an AMAZING shopping experience we have a 14 day returns policy for Australian customers & a 30 day returns policy for International customers.
If you wish to return a full price item, simply fill out the Invoice which doubles up as a Return Request Form that gets delivered with your package. Any sale items are final sales and can not be returned or exchanged.
The item must be unworn, unwashed and have the tags still attached, or it will not be accepted. Sundays The Label reserves the right to deny a refund if items are returned used, soiled, worn or damaged in any way and they will be returned to sender.
The cost of return shipping is at the customer’s expense and is non-refundable. We offer free shipping on the first exchange for Australian customers only.
We recommend returning items through traceable mail, as any returned items that are not received by Sundays The Label will not be issued a refund. Sundays The Label will not issue a refund on items that are not received or are lost in transit.
Items purchased during promotional sale periods will NOT be eligible for a return/exchange/credit note or refund.
We are unable to credit original shipping costs unless the item is faulty or there was a dispatch error by Sundays The Label. Returns are processed within 5 business days of receiving your return.
All returns are to be sent to:
3/155 Taren Point Road, Caringbah NSW 2229
If you have questions or are unsure about anything to do with our Return Policy please email us email@example.com
Australian Customers: $5.00 AUD Express Shipping
New Zealand Customers: $15.00 AUD Express Shipping
Rest of The World: $15.00 AUD Express Shipping
Your Parcel will leave our Warehouse within 24 hours of you placing your order, excluding weekend or public holidays.
Australian Customers: Once your delivery leaves our warehouse it will arrive between 1-5 days depending on where you are located in Australia.
New Zealand Customers: Once your delivery leaves our warehouse it will arrive between 7-10 working days depending on where you are located in Australia. For express order it will take 1-5 business days
Rest of The World: Once your delivery leaves our warehouse it will arrive between 7-15 business days. If you do not receive your order after 15 working days, please email us at firstname.lastname@example.org immediately and we will sort it out for you.
CUSTOMS DUTIES AND TAXES FOR NEW ZEALAND & INTERNATIONAL ORDERS
In the event that an international shipment attracts custom duties and taxes, the customer is required to pay all the Customs, Duties and Taxes on the order. If you refuse to pay duties on your parcel, the parcel will be destroyed and no refunds will be issued.
We do not collect or store any credit card information associated with your purchase when placing an online order.