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RETURNS POLICY

To ensure you have an AMAZING shopping experience, we offer a 14 day returns policy for Australian customers and a 30 day returns policy for our international customers. The returns window begins once you have received your item! 

Full priced items that are returned are eligible for a refund, exchange, or a 110% store credit.

The Details:
  • Any SALE items are final sale and cannot be refunded, credited or exchanged (unless the item is faulty or there is a dispatch error)
  • All items must be returned to our warehouse within our returns time frame (14 days for Australian customers, 30 days for International) to be eligible for any compensation.
  • Store credits do not have an expiry date and are eligible for use until the entire value has been redeemed.
  • Items purchased during a promotional sale period are only eligible for a return for store credit, unless stated otherwise on our social platforms or website during the sale period.
  • Orders using a Welcome or Influencer code are eligible for a refund, exchange or store credit.
  • Item(s) must be in the ORIGINAL PACKAGING, which must be in unused, unwashed condition. SNDYS reserves the right to deny a refund if items are returned late, used, soiled, worn or damaged in any way. They will then be returned to the customer.
  • The cost of return shipping is at the customers expense and is non-refundable.
  • Any faulty items received must be reported to our customer care team within 14 days of receiving the item. 

 If you have questions, or are unsure about anything to do with our Return Policy please email us customercare@sndys.com.au

See below for full details on returns and exchanges, based on your location.

AUSTRALIAN CUSTOMERS

Refunding Your Order:

A returns card can be found in your order which contains instructions and a link to our returns portal. Once your return has been lodged and approved, you will receive an RMA number. Please include this, along with your name on your returns card.

A prepaid label will be generated at the end of this process and this cost is at the customer’s expense and is non-refundable.

If you have not received a card, you can find the link to our returns portal here.

All returns must be posted in the mail within the 14-day timeframe, as any orders returned to our warehouse outside of this may be denied.

Returns are processed within 3 - 7 business days of receiving your return.

Exchanging Your Order:

If you return your item(s) for an exchange, we will send the new size back to you with no additional charges for the first exchange (for full priced products, Australian customers only).

All exchanges must be of equal or higher value to the initial garment cost. If you wish to exchange for an item of lesser value, you will be issued a credit note for our online store of the difference between the two garments, excluding shipping costs.

Due to high turnover of stock, we are unable to hold any stock until your return reaches our warehouse. Therefore, availability of items may vary from the time you send it back. If we are unable to proceed with any exchange requests due to stock availability, you will be provided with a credit note for the value.

Faulty Items:

If you receive a faulty item, please notify our customer care team within 14 days of receiving your item. We are unable to cover the cost of shipping unless the item is faulty or there was a dispatch error by SNDYS.

INTERNATIONAL CUSTOMERS

Refunding Your Order:

A returns card can be found in your order which contains instructions and a link to our returns portal. Once your return has been lodged and approved, you will receive an RMA number. Please include this, along with your name on your returns card.

A prepaid label will be generated at the end of this process and this cost is at the customer’s expense and is non-refundable.

If you have not received a card, you can find the link to our returns portal here.

All returns must be posted in the mail within the 14-day timeframe, as any orders returned to our warehouse outside of this may be denied.

Returns are processed within 3 - 7 business days of receiving your return.

Exchanging Your Order:

Unfortunately, International orders are not eligible for exchanges.

Faulty Items:

If you receive a faulty item, please notify our customer care team within 14 days of receiving your item. We are unable to cover the cost of shipping unless the item is faulty or there was a dispatch error by SNDYS.

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